Terms of Service

Customer and each User must be at least eighteen (18) years of age and must use the Offerings for professional training purposes. Each subscription or team seat is for one person alone, and only one active session per account is permitted at a time. Customer must keep its sign-in credentials secure and is responsible for all activity on its account.

Individual Customer may select from various subscription plans offered by Quivora. The subscription term will be as follows:

Monthly Plan: Individual Customer may subscribe on a month-to-month basis billed through a payment processor provided by the Quivora (the “Payment Processor”), including a one (1) day free trial that converts to a paid subscription unless cancelled before the trial ends. Customer will receive a reminder notification before the trial converts to a paid subscription. The plan will automatically renew unless Customer cancels through the billing portal prior to the next billing cycle.

Annual Plan: Individual Customer who opts for an annual plan shall commit to a twelve (12) month term billed through the Payment Processor, including a one (1) day free trial that converts to a paid subscription unless cancelled before the trial ends. Customer will receive a reminder notification before the trial converts to a paid subscription. This plan will automatically renew for an additional twelve (12) month period unless Customer cancels before the renewal date.

Team plans bill per seat through the Payment Processor and include a seven (7) day free trial. A one-time activation fee applies each time a training seat is filled or reassigned. Activation fees incurred during a trial are billed with the first invoice only if the trial converts. Prices are shown at checkout.

Customer shall provide a valid payment method at the time of subscription. All fees are payable in advance and are non-refundable. Billing occurs on a recurring basis according to the selected subscription plan. Late payments shall be subject to an interest charge of the lesser of one and one-half percent (1.5%) per month or the maximum amount permitted under applicable law.

If Customer has specified a credit card, debit card, or other payment method, Customer grants Quivora the right to charge such payment method for all fees incurred. Customer agrees to remain responsible for all applicable fees for the full subscription term unless termination occurs in accordance with these Terms.

Unless otherwise terminated in accordance with these Terms, each subscription plan will renew automatically. Customers may cancel at any time from its account’s billing portal. Cancellation stops future renewals, and Customer retains access through the period it has paid for. Except where the law requires otherwise, Quivora does not prorate or refund partial periods.

Quivora reserves the right to suspend or terminate Customer's access to the Platform and Offerings if Customer fails to comply with payment obligations or breaches these Terms. Upon termination, Customer's access to the Platform and all Offerings shall cease, and Quivora may delete or deactivate any Customer Data at its discretion following a thirty (30) day post-termination period during which Customer may request export of its Customer Data.

Subject to Customer's compliance with these Terms and each Agreement, and subject to any termination of these Terms or any Agreement, Quivora will provide Customer with a limited, non-exclusive, non-transferable, non-sublicensable right solely to allow employees, agents, contractors, or representatives of Customer ("Users") to access the Offerings and the services provided by Quivora in connection with the Offerings (the “Services”) through Quivora's web portal for the Platform (the "Portal"), solely for Customer's own internal business purposes.

All access to the Portal by any User will be through Customer's account on the Portal (an "Account"). Each identification and password associated with Customer's Account (the "Account ID") is personal in nature and may only be used by Customer and its Users to access the Account. Customer will ensure that all Account IDs are kept secure and confidential and will not, and shall ensure that its Users do not, share any Account ID or provide any third party access to the Account.

Customer is solely responsible for all access to the Portal and all Offerings through the Account, and all use of the Portal or any Offerings through the Account will be deemed to have been completed by Customer. Customer is solely responsible for compliance by each User with these Terms and the applicable terms of each Agreement and any other terms or conditions applicable to the Portal.

Practice volume is subject to reasonable fair-use limits, as published on the Platform or in the applicable subscription plan documentation, so the Offerings stay fast and available for everyone. If Customer reaches a limit, the app will indicate when it resets. Sustained excessive use may be throttled.

Customer agrees not to: (i) share its account or team seat with anyone else; (ii) scrape, copy, extract, or attempt to reconstruct the training system, curriculum, personas, prompts, or underlying models; (iii) use the Offerings to build a competing product; or (iv) use the Offerings for any unlawful purpose.

Customer retains ownership of any data uploaded, provided, or otherwise made available through the Platform ("Customer Data"). Customer grants Quivora a limited right to use Customer Data solely to provide and improve the Offerings, ensure Platform functionality, and for directly related internal business operations.

Quivora and its licensors retain all rights, title, and interest in and to the Platform, Offerings, trademarks, and proprietary information (collectively, the “Quivora Technology”). Customer shall not reverse engineer, decompile, distribute, sublicense, or create derivative works from any portion of the Quivora Technology.

THE OFFERINGS ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. THE OFFERINGS ARE PRACTICE SOFTWARE, NOT PROFESSIONAL ADVICE, AND QUIVORA MAKES NO PROMISES ABOUT SALES RESULTS, EXAM OUTCOMES, OR COMPLIANCE. QUIVORA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO CUSTOMER'S USE OF THE PLATFORM OR OFFERINGS.

IN NO EVENT SHALL QUIVORA'S TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE OFFERINGS EXCEED THE AMOUNT PAID BY CUSTOMER DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

QUIVORA’S FULL DISCLAIMER – INCLUDING ON THE NATURE OF THE OFFERINGS AS A SKILLS-PRACTICE TOOL, DISCLAIMERS REGARDING COMPLIANCE, LEGAL, TAX, FINANCIAL, AND CONTINUING-EDUCATION MATTERS, AI-GENERATED CONTENT, AND USER RESPONSIBILITIES – IS INCORPORATED HEREIN BY REFERENCE AND AVAILABLE AT: HTTPS://QUIVORA.COM/DISCLAIMER (THE “DISCLAIMER PAGE”). BY ACCESSING THE PLATFORM, CUSTOMER AGREES TO THE DISCLAIMER PAGE AS IT MAY BE UPDATED FROM TIME TO TIME. IN THE EVENT ANY CONFLICT BETWEEN THE DISCLAIMER PAGE AND THESE TERMS, THE DISCLAIMER PAGE SHALL CONTROL WITH RESPECT TO SUBJECT MATTER ADDRESSED THEREIN.

These Terms shall be governed by the laws of the State of Washington, without regard to conflict of law principles. Any disputes arising from or related to these Terms or the Offerings shall be resolved through final and binding arbitration administered by the American Arbitration Association in Richland, Washington, with each party covering its own arbitration costs.

Quivora reserves the right to update or modify these Terms at any time upon posting the revised Terms to the Platform. Quivora will use reasonable efforts to notify Customer of material changes. Continued use of the Platform after such notice constitutes acceptance of the revised Terms.

For any questions regarding these Terms, please contact support@quivora.com.