Privacy Policy

"Personal information" (also referred to as "Personal Data" in some jurisdictions) is any information that can be used to identify you or that we can link to you. We collect personal information from a variety of sources, including from you directly (e.g., when you contact us via our website or the Platform), information we generate about you in the course of our relationship with you or your Customer account (e.g., account, usage, security, support, and data collected from cookies and similar technologies as described below), information submitted to or generated through the Services as Customer Data or Customer Outputs, and information we collect about you from other sources, including commercially available sources, third-party platforms/providers, affiliates, and service providers (where permitted by law). We may also collect certain personal information about you as required by law, or as a consequence of our contractual relationship.

Information we collect from you

We may collect the following categories of personal information from and about you, including where provided by Customers or Authorized Users through the Platform:

• Account basics and identifier information, such as your email address, account credentials, online identifiers, unique personal identifiers, and, if you share it, your first name;
• Team or workplace-related information, such as your employer, team, seat, manager relationship, or title, where applicable;
• Billing status and payment-related information handled through Stripe. We never see or store your card number; Stripe handles payment details;
• Basic usage data, such as sessions started, features used, sign-in sessions, and other service activity;
• Customer Data, Customer Outputs, and correspondence, such as practice-conversation messages, prompts, inputs, speech audio, roleplay sessions, coaching, scores, skill history, flagged moments, reports, support requests, feedback, or other messages you send to us or generate through the Services. Customers and Authorized Users are responsible for ensuring they have all rights, permissions, notices, and consents required to submit Customer Data to the Services, including from Authorized Users and other participants where practice-conversation, coaching, scoring, voice, team visibility, or AI processing features are enabled; and
• Sensitive personal information, such as account credentials, precise geolocation, government identifiers, health information, biometric information, or other information treated as sensitive under applicable law, only where necessary for the Services, authorized by the applicable Customer or individual, or otherwise permitted by law. We do not seek to collect sensitive personal information unless it is necessary for the Services or authorized, and Customers and Authorized Users should not submit sensitive personal information unless they have the rights, permissions, notices, and consents required to do so.

Information we collect from other sources

We may also receive information about you from other sources, including our affiliates, service providers, business partners, third-party platforms/providers, or third parties that help us update, expand, and analyze our records; identify new Customers; provide, maintain, support, secure, and improve the Platform and Services; or prevent or detect fraud.

We may also receive information about you from social media platforms including but not limited to when you interact with us on those platforms or access our social media content. The information we may receive is governed by the privacy settings, policies, and/or procedures of the applicable social media platform, and we encourage you to review them.

Cookies and similar tools

We may use online identification technologies, such as cookies, web beacons, or pixels (collectively, "cookies") in connection with the Platform and Services. We use cookies for sign-in sessions, including a cookie that enforces one active session per account. Cookies can also be used to store registration and account information in an area of our site or Platform so that a user does not need to re-enter it on subsequent visits to that area. We intend to use these technologies to make navigation of our websites and Platform easier for visitors and Authorized Users, to facilitate efficient registration procedures, and to help provide, maintain, support, secure, and improve the Services. We do not use third-party advertising cookies.

We may use service and Platform analytics to understand basic usage data, such as sessions started and features used. This information helps us provide, maintain, support, secure, and improve the Services so that we can better serve Customers, Authorized Users, and other users.

Most browsers allow you to control and erase cookies through their settings preferences. However, if you limit the ability of websites or the Platform to set cookies, you may degrade your overall user experience, since sign-in sessions and some Platform or Services functionality may not operate properly. Please note that our site does not respond to Do Not Track signals.

We may use your personal information, Customer Data, Customer Outputs, and Company Data for the following purposes:

Identification and authentication. We use your account basics and identification information to verify your identity when you access and use the Platform and Services, manage sign-in sessions, or otherwise engage with us, and to help maintain the security of your personal information, Customer Data, Customer Outputs, Company Data, accounts, workspaces, and Authorized User credentials.

Service operations. We process your personal information, Customer Data, and Customer Outputs to provide, maintain, support, secure, and improve the Platform and Services, including generating roleplay, coaching, scoring, tracking weak skills, maintaining practice history and training memory, providing voice functionality, support, billing, account administration, troubleshooting, security, abuse prevention, quality assurance, and related service operations. These service operations and improvements are distinct from training, fine-tuning, or improving AI models.

Service improvements. We analyze usage information, including basic usage data and, where permitted by the applicable agreement and law, Customer Data, and Customer Outputs, to maintain, support, secure, and improve the user experience, Services functionality, AI coaching functionality, roleplay technology, voice functionality, training memory, weak-skill tracking, and related Platform performance. We do not use Customer Data or Customer Outputs to train, fine-tune, or improve generalized AI models by default unless the Customer expressly opts in or otherwise authorizes that use in the applicable agreement.

Communications. Communications may include providing information about changes to the terms and conditions, Third-Party Terms, Platform or Services updates, account, security, support, training, or billing notices, information about our products and services, employment-related information, or responses to questions you pose.

Marketing. We may use your personal information to understand your preferences and to help determine which marketing materials about the Platform, Services, new features, and related Quivora offerings would be of interest to you, subject to your opt-out choices and applicable law.

Exercising our rights. We may use your personal information, Customer Data, Customer Outputs, and Company Data to exercise our legal and contractual rights where it is necessary or appropriate to do so.

Complying with our obligations. We may process your personal information, Customer Data, Customer Outputs, and Company Data to carry out fraud prevention checks, comply with applicable law and other legal or regulatory requirements, and exercise our rights and perform our obligations under applicable agreements.

Customizing your experience. We may use your personal information, account information, usage information, Customer Data, and Customer Outputs to customize and improve your experience of the Platform and Services, including roleplay, coaching, scoring, weak-skill tracking, training memory, and AI coaching functionality.

No Sale of Personal Data: We do not sell personal data. We do not sell, rent, or trade your personal information to third parties for monetary or other valuable consideration. We also do not knowingly share personal information for cross-context behavioral advertising or targeted advertising except as described in this Privacy Notice and subject to any rights and opt-outs available under applicable law. Any sharing of personal data is limited to what is necessary to provide, maintain, support, secure, and improve the Platform and Services, work with affiliates, service providers, and third-party platforms/providers, comply with legal obligations, perform our obligations, or fulfill other purposes described in this Privacy Policy.

We may use the information you provide to send you marketing communications, including emails, and other promotional content about Quivora LLC’s Platform, Services, new features, and updates.

Consent for Marketing Communications

Existing Customers and Authorized Users: If you have previously used the Platform or Services, we may send you marketing communications about new features, updates, training resources, and special offers.

Leads & Prospective Customers: If you have expressed interest in the Platform or Services (e.g., by signing up for a demo, downloading content, or engaging with us), we may send you promotional messages.

Opting Out of Marketing Communications

You can opt out of marketing communications at any time:

Emails: Click the "unsubscribe" link in the footer of any marketing email.

Other Communications: Contact us at support@quivora.com to update your preferences.

Depending on where you live and subject to applicable law and verification requirements, you may have the right to request access to, correction of, deletion of, or portability of your personal information; to opt out of sale, sharing, or targeted advertising where applicable; to appeal certain decisions about your privacy requests; and to submit requests through an authorized agent. You can access your data in the app, and you can delete your account and its data from the account page. To exercise privacy rights or request access, export, or deletion help, email support@quivora.com with the subject line “Privacy Request” or use any privacy request mechanism we make available in the Platform. If your request relates to Customer Data or Customer Outputs that we process on behalf of a Customer, we may direct you to the applicable Customer or process the request in accordance with that Customer’s instructions and applicable law.

We may disclose your personal information, Customer Data, Customer Outputs, and Company Data for the following purposes:

Affiliates and Acquisitions. We may disclose information with our affiliates to provide, maintain, support, secure, and improve the Platform and Services, perform our obligations, and in connection with business acquisitions, mergers, financing, reorganization, or similar transactions.

Compliance with Law or Other Legal Process. We may disclose information in response to legal requirements, to comply with applicable law and regulations, to protect our rights, or to exercise our rights and perform our obligations under applicable agreements.

Business Partners, Service Providers, and Third-Party Platforms/Providers. We may share information with service providers, payment processors, hosting providers, analytics providers, marketing providers, support providers, and third-party platforms/providers, including Anthropic for conversation and scoring, OpenAI for speech audio when you use voice, Supabase for application data storage, Vercel for hosting, Stripe for payments and billing status, and other providers that help us provide, maintain, support, secure, and improve the Platform and Services, process payments, perform business operations, and otherwise exercise our rights and perform our obligations. These providers may process Customer Data and Customer Outputs only to provide services to Company and are subject to contractual restrictions, including restrictions on their independent use of Customer Data and Customer Outputs or use for their own model training except as authorized by the Customer, the applicable agreement, or applicable law. Anthropic and OpenAI process content to provide the Services under their API terms, which state that API data is not used to train their models.

Teams and Managers. If your seat is provided by a team, your team’s managers can see your training activity, including session counts, average scores, flagged moments, and the skills you are working on. They do not see your billing details.

We have implemented reasonable standards of technology, and operational security measures designed to protect personal information, Customer Data, Customer Outputs, Company Data, and other information we process in connection with the Platform and Services from unauthorized access, acquisition, destruction, use, modification, or disclosure, taking into account the nature of the Services and the sensitivity of the information. Application data is stored with Supabase (Postgres) with row-level security, hosting is on Vercel, and payments run through Stripe. Company personnel and vendors may access personal information, Customer Data, Customer Outputs, practice-conversation messages, and speech audio only as reasonably necessary for support, security, troubleshooting, abuse prevention, legal compliance, service operations, and customer-authorized purposes, and such access is subject to confidentiality obligations, role-based access controls, and other appropriate safeguards. You should keep in mind, however, that no data transmitted over the Internet is 100% secure and any information disclosed online can potentially be collected and used by parties other than the intended recipient.

Third-Party Applications/Websites and Platforms. Our website, Platform, and Services may include links to, be hosted on, or be delivered through websites, applications, hosting services, payment processors, analytics tools, AI providers, cloud infrastructure providers, or other third-party platforms/providers that are owned or operated by third parties and may be subject to their own terms and privacy practices.

Anonymized and Aggregated Data. We may compile, use and disclose anonymized, aggregated, or de-identified reporting, usage information, analytics, and statistics for our lawful business purposes, including to provide, maintain, support, secure, and improve the Platform and Services, provided such information does not identify you, a Customer, or an Authorized User where required by applicable law. We will maintain and use de-identified information in de-identified form and will not attempt to re-identify it except as permitted by applicable law, such as to test our de-identified processes or comply with legal obligations.

Processing in the United States. If you visit this site or contact us from outside the United States, you consent to the processing of your information in the United States.

Retention, Termination, and Changes to This Privacy Notice. We retain personal information, Customer Data, Customer Outputs, practice history, and Company Data for as long as reasonably necessary to fulfill the purposes described in this Privacy Notice, provide the Platform and Services, comply with applicable law, resolve disputes, enforce agreements, maintain security and backups, and perform our obligations. Practice history is retained while your account is active so your training memory works. Customers may have retention, export, or deletion controls for certain Customer Data and Customer Outputs throughout the Platform or the applicable agreement. Following termination or cancellation of a Customer’s Services, retention, return, deletion, or destruction of Customer Data, Customer Outputs, practice history, and Company Data will be handled in accordance with the applicable agreement and applicable law. We may change our Privacy Notice and practices over time.

Children. The Services are not designed for, intended to track, or directed towards children under the age of eighteen (18) years.

If you have any questions, comments, or complaints concerning our privacy practices please contact us at:

Email: support@quivora.com